Returns and Refund Policy
Returns and Refund Policy
Last updated: 23 October 2026
At Rowan & Reed, we want you to feel confident when shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day return policy work.
This policy applies to purchases made through https://rowan-reed.com.
30-Day Return Policy
If you are not happy with your order, please contact us within 30 days of receiving your order to request a return.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
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Any additional details that may help us understand your request
Our team will review your request and reply with the next steps.
Our voluntary 30-day return policy does not replace or limit your statutory consumer rights.
Return Approval
Please contact us before sending any items back so we can provide the appropriate return instructions.
Depending on the product and fulfilment arrangement, an approved return may need to be sent to our supplier, which may be located outside Ireland, including in China.
We will provide the applicable return address and instructions. Your statutory consumer rights remain unaffected.
Return Shipping Costs
For change-of-mind returns under our voluntary 30-day policy, customers may be responsible for return shipping costs where permitted by applicable law and where this has been communicated clearly.
If an approved return must be sent to an overseas supplier, we will provide the relevant instructions before you send the item.
For faulty, damaged or incorrectly supplied goods, return costs will be handled in accordance with applicable consumer law.
Tracking Your Return
We recommend using a tracked shipping service when returning an item.
Please retain your proof of postage and tracking details so that the parcel can be traced if necessary.
Where a refund depends on the return of goods, we will follow the applicable legal requirements before processing the refund.
Condition of Returned Items
When returning an item because you have changed your mind, please take reasonable care of it.
Where possible, return the item:
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Unworn, apart from reasonable inspection or trying it on
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Unwashed
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In its original condition
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With tags and original packaging, where available
You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.
These conditions do not limit your rights regarding faulty or incorrectly supplied items.
Items That May Be Excluded From Change-of-Mind Returns
Certain goods may be excluded from statutory cancellation rights where a specific legal exception applies. These may include:
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Personalised or custom-made items
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Sealed goods unsuitable for return for health protection or hygiene reasons, where unsealed after delivery
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Other goods covered by a specific statutory exception
A promotional or sale price alone does not remove your statutory consumer rights.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or different from what you ordered, please contact us at:
Please include your order number, a description of the issue and clear photos where possible.
We will review the issue and explain the available remedies under applicable consumer law. Depending on the circumstances, these may include repair, replacement, a price reduction or a refund.
Your statutory consumer rights are not excluded or limited by this policy.
Irish and EU Consumer Rights
For most online purchases, consumers in Ireland have a statutory 14-day cancellation period from the day they receive their goods, subject to applicable exceptions.
Where you validly exercise this right, you may be entitled to a refund of the purchase price and the standard outbound delivery cost. You may be responsible for direct return costs if you were properly informed of this before purchasing.
Separate rights and remedies apply to goods that are faulty or do not conform to the contract.
Our voluntary 30-day return policy is intended to provide additional flexibility and does not reduce any rights provided by Irish or EU law.
Refund Processing
Once your return has been received and assessed, we will notify you by email.
Approved refunds will generally be issued to your original payment method unless another method is agreed with you.
Processing times may vary depending on your bank, card issuer or payment provider.
Where statutory cancellation rights apply, refunds will be processed within the timeframe required by law. Where legally permitted, we may withhold reimbursement until the goods have been returned or you have supplied evidence of having sent them back, whichever occurs first.
Exchanges
Exchanges may be available depending on the product and stock availability.
Please contact us at:
We will explain the available options for your request.
Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to stop it.
If your order has already been dispatched, you may still have statutory cancellation rights, subject to applicable law and exceptions.
Contact Us
For return, refund or order questions, please contact us at:
Rowan & Reed
Website: https://rowan-reed.com
Email: info@rowan-reed.com
Irish Fashion Boutique Since 2018