Privacy Policy

Last updated: 23 October 2026

This Privacy Policy explains how Rowan & Reed collects, uses, stores and protects your personal information when you visit or make a purchase from https://rowan-reed.com.

We respect your privacy and handle personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

1. Your name

2. Email address

3. Phone number, if provided

4. Billing address

5. Shipping address

6. Order details and purchase history

7. Payment status and transaction confirmation details

8. Device and browser information

9. IP address

10. Website activity, including pages viewed, products viewed and items added to your cart

11. Information you provide when contacting customer support

We collect information that is necessary for operating our store, processing orders, providing customer support, improving our services and meeting our legal obligations.

How We Use Your Information

We may use your personal information to:

1. Process, fulfil and manage your orders

2. Send order confirmations and shipping updates

3. Respond to customer service enquiries

4. Manage returns, refunds and exchanges

5. Maintain and improve our website and shopping experience

6. Detect and prevent fraud, abuse and security incidents

7. Send marketing communications where we have an appropriate legal basis

8. Comply with applicable legal, accounting and tax obligations

9. Establish, exercise or defend legal claims where necessary

We process personal information only where we have an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent where required.

Shopify

Our online store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.

Information you provide through our store may be processed by Shopify and its service providers to support website functionality, checkout, order management and related services.

Shopify may process personal information in accordance with its own privacy terms and applicable data protection requirements.

Payments

Payments are processed through the payment providers available at checkout.

Depending on the payment method selected, your transaction may be handled by payment processors or services such as card networks, Apple Pay, Google Pay or Shop Pay, where available.

We generally receive payment confirmations and transaction details needed to manage your order. We do not intentionally store full payment card details on our own systems.

Payment providers process information according to their own privacy policies and applicable requirements.

How We Share Your Information

We may share personal information with service providers where necessary to operate our business, fulfil your order or meet legal obligations.

These providers may include:

1. Shopify and relevant ecommerce service providers

2. Payment processors

3. Shipping carriers and delivery partners

4. Suppliers and fulfilment partners

5. Customer support providers

6. Email marketing platforms, where used

7. Analytics, advertising and website performance providers, where used

8. Professional advisers or public authorities where legally required

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

We do not sell your personal information in exchange for payment.

Direct Supplier Fulfilment

Some products may be shipped directly from our suppliers, including suppliers located outside Ireland or the European Economic Area (EEA).

Where necessary to fulfil your order, we may share relevant details with a supplier or fulfilment partner. This may include your name, shipping address, order details and contact information required for delivery.

Where personal data is transferred outside the EEA, we will take the steps required under applicable data protection law to provide appropriate safeguards, where necessary.

Marketing Communications

If you subscribe to our marketing emails, we may send you information about new arrivals, promotions, seasonal offers and store updates.

You can unsubscribe at any time by using the unsubscribe link included in our emails.

You may also contact us at:

info@rowan-reed.com

Unsubscribing from marketing emails does not affect service communications relating to an existing order.

We send marketing communications only where we have an appropriate legal basis and comply with applicable consent and electronic marketing requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website and checkout functions

• Remember preferences

• Understand website traffic and performance

• Measure advertising effectiveness, where applicable

• Support analytics and marketing activities, where enabled

Strictly necessary cookies may be used where permitted by law. For non-essential cookies and similar technologies that require consent, we will seek your consent before activating them.

You can manage your preferences through any cookie settings tool available on our website. Browser settings may also allow you to restrict or delete cookies, although doing so may affect some website functions.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including processing orders, providing customer support, meeting legal and tax obligations, resolving disputes and maintaining required business records.

Retention periods depend on the type of information and the applicable legal requirements.

Where information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

1. Request access to your personal information

2. Request correction of inaccurate or incomplete information

3. Request deletion of personal information

4. Request restriction of processing

5. Object to certain types of processing

6. Request data portability

7. Withdraw consent where processing is based on consent

8. Lodge a complaint with the relevant data protection supervisory authority

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, contact us at:

info@rowan-reed.com

If you are in Ireland, you may also contact the Data Protection Commission if you have concerns about how your personal information is handled.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal obligations.

Any updates will be published on this page, together with the revised date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Rowan & Reed
Website: https://rowan-reed.com
Email: info@rowan-reed.com

Irish Fashion Boutique Since 2018