Frequently Asked Questions
Frequently Asked Questions
Last updated: 23 October 2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where do you ship from?
Some orders may be shipped directly from our trusted suppliers. These suppliers may be located overseas, including in China.
This fulfilment method allows us to offer a range of products without holding every item in stock ourselves.
Do you offer free shipping?
Yes, we offer free shipping across Ireland, provided this is available for your order at checkout.
Do you accept returns?
Yes, we offer a 30-day return policy for eligible items.
Please contact us within 30 days of receiving your order at:
Our voluntary return policy does not affect your statutory consumer rights under Irish and EU law, including applicable cancellation rights for online purchases.
How do I start a return?
To request a return, email us at:
Please include:
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Your name
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Your order number
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The reason for the return
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Clear photos if the item is faulty, damaged or incorrect
We will review your request and provide instructions, including the applicable return address.
Who pays for return shipping?
For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law and where this has been communicated clearly.
If a return address is located overseas, we will provide the relevant details before you send the item back.
This policy does not limit your statutory rights. If an item is faulty, damaged or not as described, your rights and available remedies under Irish and EU consumer law continue to apply.
When will I receive my refund?
Once your return has been received and assessed, we will process any approved refund to your original payment method, unless another method is agreed with you.
Your bank or payment provider may need additional time to complete the transaction.
Where statutory cancellation rights apply, refunds will be handled within the time limits required by law.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos where possible.
We will review the issue and explain the next steps. Your statutory consumer rights and applicable remedies are not affected.
Contact us
If you have any other questions about an order, shipping or returns, please contact:
Rowan & Reed
Email: info@rowan-reed.com
Website: https://rowan-reed.com